Verification Protocols
Secure verification methods for high-stakes calls
Why Verification Protocols Matter
Voice cloning can make a scam call sound exactly like a family member. Verification protocols provide a second layer of authentication that criminals cannot fake. Pre-arranged codewords and multi-channel verification stop scams before money is sent.
Active Verification Protocols
Family Emergency Codeword
CodewordActiveFinancial Transaction Verification
Multi-ChannelActiveVideo Call Verification
VideoActiveBank Wire Authorization
FinancialActiveFamily Codeword
Secret phrase only family knows
Pre-arrange a secret word or phrase. If anyone calls claiming to be family and can't provide the codeword, hang up immediately.
Multi-Channel Verification
Call + text confirmation
Require confirmation through a second channel (text, email, or app) before acting on any urgent phone request.
Video Verification
Visual confirmation required
For high-stakes requests, require a video call to visually verify the caller's identity before proceeding.
Financial Authorization
Multi-step financial verification
Special protocol for financial requests including call-back verification, waiting periods, and manager approval.
Don't panic - scammers create urgency
Take a breath. Legitimate emergencies can wait 5 minutes for verification.
Ask for the family codeword
If they can't provide it, hang up immediately.
Verify through another channel
Call them back on their known number, or text to confirm.
Never send money without video verification
For any financial request, insist on a video call first.